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Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment. If you urgently need an item and want to check we can dispatch it immediately, we are happy for you to contact us before you place the order if you wish to.

Packages are shipped via mailbin (メール便) with tracking and drop-off without signature. If you prefer delivery by Yuppack (ゆうパック) or はこBOON with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Basically, shipping fees, including handling and packing fees as well as postage costs, are FREE! (inside Japan). Usually, your packages will arrive around 4-7 days.

You also have another choice of delivery if you want your order arrive faster (via Yuppack or BOON). Fees vary according to total weight or volume of the shipment. Please contact us before choosing this method.

Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

 

Return Policy

You can return your order if you found physical defect on the product.

Or if you think the products do not fit you, you can also return it but you have to change it with other product with the same or higher price.


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